Shipping policy

COMPLIMENTARY FREE SHIPPING — RETAIL ORDERS OVER $100

Thread To Form provides complimentary standard shipping on standard retail orders over $100 within the United States. This promotional discount is automatically applied in the cart at checkout. For orders under $100, flat or calculated shipping rates are displayed transparently during checkout.

Please Note: Certain oversized items, freight-class shipments (including heavy area rugs), trade, wholesale, and custom commercial project procurement orders are explicitly excluded from public free shipping promotions. Applicable shipping fees for these items will be calculated at checkout or invoiced separately.

Trade & Wholesale Program Logistics

Complimentary retail shipping promotions, public coupon codes, and consumer tier discounts do not apply to verified Trade, Wholesale, or B2B customer accounts. Shipping and freight rates for Trade and Design Partners are calculated independently based on total shipment volume, actual weight, and carrier tiers at the time of invoicing or checkout.

Registered partners may coordinate specific project delivery instructions directly with their assigned Trade Specialist or contact our dedicated trade desk: trade@threadtoform.com or via the Trade Helpline at +1 (610) 721-3856.

Estimated Handling & Dispatch Timelines

Because we prioritize artisanal integrity and slow-textile craftsmanship over mass production, handling and dispatch timelines vary based on inventory availability and production queues. Precise item estimates are displayed via liquid fields directly on individual product pages. Our general operational windows are outlined below:

• Standard In-Stock Items: Handled and dispatched from our primary fulfillment network within 1–3 business days. Standard domestic transit requires an additional 3–7 business days.

• Artisan-Stocked Items: Specialized textile goods dispatched directly from our workshop storage facilities require 5–8 business days of specialized handling prior to international dispatch.

• Workshop Pre-Order Items: Items undergoing final looming, artisan finishes, or specialized workshop preparation require a handling timeline of 7–10 business days before entering our shipping channels.

• Made-to-Order Soft Goods: Bespoke hand-block prints, custom linens, and tailored soft goods require a dedicated workshop production timeline of 14–21 days prior to dispatch.

• Bespoke & Hand-Loomed Rugs: Due to complex loom preparation, natural dyeing schedules, and individual construction sizing, custom rugs carry an approximate lead time of 4–8 weeks depending on current seasonal volume.

Note on Peak Seasons: During holidays or high-volume artisanal production cycles, timelines may adjust slightly. If you have an exact project deadline or timeline question before placing an order, please contact us directly at orders@threadtoform.com.

Fulfillment Origins & Partial Shipments

To streamline transit paths and reduce carbon footprint milestones, shipments originate directly from either our central distribution hub in the United States or our companion heritage workshop facility in Jaipur, India.

Orders containing multiple items may ship separately from different fulfillment locations. In these instances, individual tracking numbers will be provided via email as each package clears local customs and processing networks.

International Shipping, Duties & Taxes

We service global markets including Canada, the United Kingdom, the European Union, and Australia using trusted global networks such as UPS, FedEx, and DHL.

Import duties, local taxes (VAT, GST), and international clearance fees are not included in our base retail product pricing. These statutory fees are assessed by destination border authorities and may be pre-calculated at checkout where supported, or collected directly by your regional courier prior to final package handoff.

Delivery Accuracy & Modifications

Please review your shipping metrics thoroughly at checkout. Once an order has officially entered active fulfillment processing or has been accepted by our freight carriers, address modifications or redirection options are no longer possible. The buyer assumes responsibility for address accuracy at the moment of checkout validation.

If a shipment is officially marked delivered by the carrier but cannot be located on-site, please alert our customer care team within 7 days of the delivery confirmation date so we may assist in opening an active carrier investigation.

Order Support & Status Verification

If your package appears delayed or you require manual tracking updates, email us directly at help@threadtoform.com or call +1 (610) 496-2224. Please provide your order number and purchase email address so our team can update you promptly.

Returns & Material Exceptions

For detailed information on return windows, restocking criteria, and return shipping fees, please review our official Refund Policy. Note: Cut-to-order yardage, custom textiles, and made-to-order or bespoke rugs are highly customized products and are final sale / non-returnable once processing begins.

Business & Contact Information

Trade Name: Thread To Form
Retail Support Phone: +1 (610) 496-2224
Trade Program Phone: +1 (610) 721-3856
General Support Email: help@threadtoform.com
Trade Partner Email: trade@threadtoform.com
Operational Business Address: Thread To Form, 320 Turner Lane, West Chester, PA 19380, United States
Legal Entity: Maple Village Lane LLC (DBA Thread To Form)
Registered Corporate Address: 5231 W Woodmill Dr, Ste 45, Wilmington, DE 19808